In this case, Windows 98 service pack 2 has to be installed to support USB port
   
   
 
  Check if the hardware driver is installed correctly.
  Check if the product is connected to USB port correctly.
   
  Check if the password is set in the user account before installing IZZIX Secure.
   
   
It is impossible to match with the fingerprint if you change the password by
using the user account of OS control panel, not by the administrator tool of
IZZIX-Secure and then try to log on. In this case, the solution is to boot a
computer through the safe mode and change the password in the administrator
account with the previous password. If you want to change the password, you
should change the password by using the administrator tool of IZZIX-Secure.
 
  If you want to install IZZIZ-Secure, the ID and password must be set in the
  Windows account before IZZIX Secure is installed. How to check is to go into
  [Start]-[Control panel]-[User account] and check if the current user has ID and
  password. Otherwise, the user has to set ID and password.
   
Check if the product is connected to USB port correctly
Check if the hardware driver is installed correctly.
 
Check the process of IZZIX FM1000 (FD1000) installation again.
  After shutting down a computer and connecting IZZIX FM1000 (FD1000) to USB
  port, reboot a computer.
  The surface of a desk is red or the reflecting surface like glass or a mirror
  can interrupt the work of the optical mouse sensor. Use other mouse pad
  with the different material.
  An optical mouse works perfectly on the non-polish surface.
   
  Check if the user trying to delete this program is the supreme user of IZZIX
  Secure.
  If the user is not the supreme user, a warning message appears and IZZIX
  Secure can not be deleted.
   
  When securing a folder, the icon does not appear on the folder, but each file
  in the folder has the icon displaying security.
  When selecting and deselecting security folders, all the subfolders are secured
  or deselected.